FAQ’S

Where are your products manufactured?

Nearly all of our products are manufactured by us in in Groveland, Florida located outside of Orlando, Florida.

Where will the orders be shipped from?

We strive to find the best and most economical freight for our customers. All orders are shipped from Groveland, Florida. However, we have partnered with a distributor in New York who can deliver within the NY metro area. Please call us if you need more information.

Is there other information on the handling of artwork?

Yes artwork should be emailed to artwork@noveltycrystal.com. We use Adobe Illustrator CC. All fonts used in the art file must first be converted to outline. All files must be at the highest resolution and either a .ai, .eps., or .tif format. Do not send any .jpg images as they will not be accepted. Also, do not send any images in half-tones.  All colors must be ready for spot printing.

Can any of the products be custom imprinted?

Any of our products that have a smooth surface can be imprinted with a logo that is provided by you. For information about the charges for this please call the Florida Factory at 1-800-429-9037.

What if I want my order drop shipped to 1 or multiple locations?

For a single drop shipment location there is no charge. For multiple locations there is a $10.00 per order charge.

What if the wrong item is ordered, can it be returned?

Any returns due to your error will be subject to a 10% restocking charge. Any returns due to our mistake will be credited to your account for the cost of the goods and the freight to and from. If the shipment was made by truck and not UPS then the freight will be prorated at our discretion. If you wish to have the correct item shipped to you then you will be responsible for the freight on that item.

What is the procedure for making claims for damages or shortages?

All shortages must be reported to us within 7 days of receiving the shipment. If the shipment was made with UPS, damages need to be reported to them and us. Please make sure you keep the original shipping box for UPS inspection. Please report to us damages made by other carriers so that we may file a claim on your behalf.

What are the payment terms?

All new accounts must pay in advance by either Check, Visa, MasterCard or American Express. Established customers will be given credit terms upon submission of credit information and subsequent approval. Once credit has been approved our payment terms are Net 30 days.

Can a case pack be divided or broken?

No, we do not break cases. All orders are shipped in full cases only.  Also, we do not assort colors in a case unless otherwise noted. If you only need small quantities, then please click the Online Store button to for end-users.

Is there a minimum order amount?

Our minimum order is a combined total of $200.00. All orders below minimum will be subject to a $10.00 small order charge.

Is there a charge for freight?

Yes, freight is shipped on a freight collect basis, except when shipped with UPS. In that case we prepay and add the freight to the invoice. If you have a preferred carrier for Less Than Truckload (LTL) shipments please send us that information. Also, we charge a $2.00 per box handling charge on UPS shipments. We recommend LTL carriers be used when small package costs are too high.